Yes, completely. We offer free worldwide shipping on every order, with no minimum purchase required. There are no hidden fees — the price you see at checkout is the final price you pay.

All orders are carefully hand-packed within 1–2 business days of payment confirmation. Because our incense cones are handcrafted in Morocco, we take extra care to wrap and protect each item before it leaves us.

Estimated delivery times after dispatch are: Europe: 3–5 business days USA & Canada: 5–10 business days Rest of the world: 7–14 business days These are estimates. Occasional delays may occur due to customs processing or local postal services, which are beyond our control.

Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to follow your parcel's journey on the carrier's website.

International orders may be subject to customs duties or import taxes depending on your country's regulations. These fees, if applicable, are the responsibility of the customer. We recommend checking with your local customs office if you are unsure.

If your order has not arrived within the expected timeframe, please first check your tracking number. If you need further help, contact us at assistant@aslmorocco.com and we will look into it promptly.